Delivery & Shipping

  • We charge a flat rate delivery fee of R85 and ship with The Courier Guy. 

How Delivery takes place :

  • Packages are shipped via THE COURIER GUY Courier. 
  • All packages are linked to an online track-and-trace system. You will receive an email with this information when your order has been shipped.
  • Once we have shipped the products, it is out of our control if the courier maybe has a flat tyre on the way to you or their GPS recalculates the route and they need to phone you. PLEASE SUBMIT YOUR PHONE NUMBER WHEN YOU REGISTER, It it not so that we can harass you, it is so that the Courier can call you if they need to 😉

Delivery Estimates

Delivery timescales depends on the location, please see below for our estimated shipping times…

  • COLLARS – Gauteng LOCAL – SAME DAY (OR NEXT DAY) OF PAYMENT RECEIVED
  • COLLARS – OUTLAYING AREAS – 2 TO 4 DAYS
  • OTHER PRODUCTS – Gauteng LOCAL – Couriered 3-5 DAYS AFTER PAYMENT RECEIVED
  • OTHER PRODUCTS – OUTLAYING AREAS – Couriered 5 TO 7 DAYS AFTER PAYMENT RECEIVED

Please note that due to COVID and certain Lockdown regulations , delivery times may be affected slightly. So far – so good, but if there are lockdown restrictions of level 4 and 5, we will also try the calming collars on humans 😉

Returns & Refunds

Cancellations

All orders placed can be cancelled up to the point of shipping. Should you wish to cancel an order for any reason, please send us an email to info@101petproducts.com with all the details of your order, to allow us to make contact with you and process the cancellation.

Refunds & Exchange

Customer satisfaction is our highest priority. Refunds will be processed on request on merit.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
We also offer an exchange service. Please send us an email to info@101petproducts.com with your order information and the exchange request, and our staff will contact you speedily to assist.

Stock and shipping issues

If a product is out of stock, or we cannot fulfill the order for whatever reason, we will notify you and provide you with a full refund.

Disclaimer (The Fine Print)

We like to keep the fine print to the minimum. The only fine print we have is that each and every dog and cat are different. Just like humans, sometimes the medicine you get from the Doctor does not work for you and then you have to change the dosage or change the medicine. Animals are exactly the same. Some animals may require replacement of the collars more often than others, some may be calm and relaxed for up to 60 days with the collars. Please keep in mind that it is NOT a miracle switch that is activated in the animal. If your pet is young and curious, he / she will remain young and curious – it is part of growing up. It does however help with fear of thunder, loud noises, crackers, general anxiety and much much more but please remember that just like humans, animals differ.